Delete your account

Summary

Your ParseNutrition account is yours to close whenever you want. There are two routes: from inside the app, or by email if you no longer have it installed. Both permanently remove your account and its cloud data. The local data on your phone is kept unless you separately choose Delete all local data. This page explains each route, what gets deleted, what the law makes us keep, and how long it all takes.

Delete some of your data (without closing your account)

You don’t have to close your account to remove data. You can delete these individual items yourself inside the app. When sync is active, those deletions are also sent to your ParseNutrition cloud backup:

• Diary food entries: remove an individual logged food from its diary meal.
• Logged workouts: remove an individual workout from the day where it was logged.
• Recipes: delete a recipe from the recipe book.

To erase this phone’s full local copy while keeping the account and cloud backup, use Settings → Account & data → Delete all local data. This device-only wipe is separate from the record-level controls above and from account deletion. It also turns off optional usage analytics on this device, removes the local analytics choice and event markers, and asks Firebase Analytics to reset its pseudonymous app-instance identifier and local Analytics data. It does not erase event-level data Google already received; that data remains subject to the retention period below.

Those are the current self-service partial-deletion controls. For a weigh-in, fasting session, water log, custom food, or another specific record not covered above, email support@parsenutrition.com from your registered address, describe what you want deleted, and we will remove it and confirm by reply while leaving the rest of your account intact. Anything we are legally required to keep (billing and tax records, scrubbed diagnostics) follows the same retention rules described under What we keep, and why.

Never email a password or payment-card details. Include only the minimum record identifiers needed to locate the data, and avoid unrelated health information, photos, or attachments.

Delete from inside the app

This is the fastest route and the one we recommend while the app is still installed.

1. Open ParseNutrition and go to Settings.
2. Open Account & data.
3. Choose Delete account.
4. Review the first warning and choose Continue, then review the second warning and choose Delete account.

Once you confirm, account deletion and removal of its cloud data begin. The local copy on your phone is deliberately kept. To erase that copy, separately choose Settings → Account & data → Delete all local data, which also uses two confirmation dialogs. Account deletion is permanent and cannot be undone.

Delete by email (no app needed)

You can request deletion without reinstalling anything. Email support@parsenutrition.com from the email address registered to your ParseNutrition account, with the subject “Delete my ParseNutrition account”. Sending from your registered address lets us match the request to the right account. We confirm by reply, complete the deletion, and remove your account and the synced data described below within 30 days.

Never send your password or payment-card details. A deletion request needs only the minimum account-identifying information; do not add unrelated health details, photos, or attachments.

What gets deleted

Deletion removes your account and everything we hold for it in the ParseNutrition cloud, including:

• Your sign-in account and authentication record.
• Your body profile: birth year or age, biological sex, height, weight history, waist, neck and hip measurements, estimated body-fat percentage and FFMI, goal, activity level, pregnancy or breastfeeding status and due date when relevant, and diet preset.
• Your food diary: meals, logged foods and portions, custom foods, recipes, and daily totals.
• Your activity and fasting data: logged workouts, fasting sessions, and water intake.
• Your AI scan results and remaining scan-allowance records.
• Your account-scoped preferences, notification settings, and recorded health/AI consents. The optional analytics choice is stored on the device, not on your ParseNutrition account.
• The entitlement link and purchase state stored on your account. Legal billing and tax records are handled separately as described below.

Our Cloud Function does not persist AI photos or pasted recipe text. Anthropic may retain submitted inputs under its provider terms, however, so those inputs are not treated as ephemeral unless zero-data-retention is verified for the production account. Contact support if a deletion request needs to cover provider-held input; we cannot promise immediate removal outside our own systems. See the privacy policy for details.

Whether you start in the app or by email, the goal is the same: erase the account and its synced ParseNutrition data. Email requests may require identity verification and are completed within the timeline below.

Optional usage analytics is deliberately not linked to your ParseNutrition account, email, or Firebase user ID. Account deletion therefore cannot use an account identifier to locate or erase earlier Analytics events. Event-level data already received by Google remains for no more than the 2-month policy period, while aggregate reports that no longer identify an individual app instance may remain. Turning analytics off, or using Delete all local data, stops future collection and resets the Analytics app-instance identifier and local Analytics data on that device. Account deletion alone keeps that device-level choice, just as it keeps the rest of the device copy.

The closed test is restricted to adults. If a legacy profile identifies its user as under 18, the tracking features are unavailable, but export, account deletion, sign-out, support, and legal pages remain accessible. The age restriction never deletes data automatically and never blocks a deletion request.

What we keep, and why

• Deletion marker. A small server-only record with your account identifier and the deletion time. It lets us safely reject late billing messages and sync attempts for the deleted account so it cannot be quietly recreated by a delayed event. It contains none of your diary or body data.
• Billing and tax records. Records connected to your purchases are held by Google Play, RevenueCat, and our bookkeeping for up to 7 years where Swedish accounting law requires it. They are separate from the tracking data we delete.
• Diagnostic logs. Our retention policy caps required, scrubbed technical logs at 90 days. Verification that the production provider setting enforces that cap is a release gate. These logs never contain your food logs or body metrics.
• Optional usage analytics. If you opted in, earlier Firebase Analytics events are not linked to the account being deleted. Event-level data is limited by policy to 2 months, and verifying that the production Analytics property enforces that period is a release gate. Aggregate reports that no longer identify an individual app instance may remain.

Deletion and your subscription

Deleting your account removes the subscription link stored in ParseNutrition, but it does not cancel Google Play billing on its own. If you have an active AI subscription, cancel it in Google Play subscriptions so it does not renew — you can do this before or after deleting. For recent charges you can request a refund through Google Play, and if Google Play cannot handle it, email support@parsenutrition.com. If you previously bought the now-retired lifetime ad-free product with its 50-scan compatibility benefit, that historical purchase remains tied to your Google account for restore and refund handling, but its entitlement record inside ParseNutrition is removed with the account. ParseNutrition does not currently sell a one-time product.

How long it takes

• Account access and sync stop immediately when you confirm in the app, or as soon as we process an email request.
• Synced diary, profile, metrics, and purchase records are removed within 30 days. The in-app route starts the process when the second confirmation is accepted.
• The deletion marker is kept as described above so late events are rejected safely.
• Billing and tax records follow the legal retention period, up to 7 years.
• Optional usage analytics already received remains subject to its 2-month event-level retention limit. Turning analytics off or deleting local data stops future collection and resets the device's Analytics app-instance identifier.

Export first if you want a copy

Deletion is permanent, so take a copy of anything you want to keep before you start. Settings → Account & data → Export data (CSV) exports diary entries and weigh-ins. For a full access or portability copy of other account data, contact support before deletion. After deletion we cannot recover the erased cloud data for you.

Questions

For help with deletion or any privacy request, write to support@parsenutrition.com. See the privacy policy and the GDPR rights page for the full picture of how we handle your data and the rights you have.